Privacy Policy
How we collect, use, share and protect your information. Last updated: 24 October 2026.
Who we are
This Privacy Policy explains how Pachen International (“we”, “us”, “our”) collects, uses, stores, shares and protects personal information when you visit this website, send us a form, apply for a job with us or contact us. We operate as Haikou Pachen International Trade Co., Ltd., under the brand name Pachen International.
This policy applies to this website (www.pacheninternational.com), to our Employee Verification page and to our hiring website (currently apply.pacheninternational.com; the address may change over time). By using these websites you agree to this policy and to our Terms of Use.
If you have any question about this policy or about your information, email info@pacheninternational.com.
Information we collect
We collect only what you choose to send us, plus a small amount of technical information needed to run and protect our websites.
| Where you give it | What you provide |
|---|---|
| Contact form | Name, message, phone number with country code, and an email address if you choose to give one. |
| Import & Export form | Name, email, phone number and country code, product name, quantity, notes and any files you attach. |
| Education form | Name, email, phone number and country code, stream, reference number (if any), additional information and any files you attach. |
| Graphic design form | Name, email, phone number and country code, design description and any files you attach. |
| Newsletter form | Name and email address. |
| Appointments page | Details you enter in the embedded Calendly calendar, which are collected by Calendly. |
| Hiring website (job applications) | The details you enter in your application, such as your name, photo, contact details, the position you apply for and any documents you attach. If you are accepted as an employee, this also includes your Employee ID and position. |
| Employee Verification page | The Employee ID that a visitor types in to check an identity. We do not ask the visitor for any other personal details. |
Recorded automatically
When you submit a form we also record the date and time and the page you sent it from. Our hosting provider, Cloudflare, processes technical data such as your IP address and browser type to deliver and protect the website.
How we use your information
We use your information for the following purposes:
- to reply to your enquiries and requests;
- to prepare quotations and provide import and export support;
- to handle education enquiries, review documents you send and follow up with you;
- to carry out graphic design requests;
- to review job applications and manage our employee records;
- to verify the identity of our employees on our website (see Employee Verification below);
- to send newsletter updates, if you subscribed (you can unsubscribe at any time);
- to keep our websites secure and prevent spam, fraud and misuse; and
- to meet legal and regulatory obligations.
We do not sell your personal information.
Why we may process your information
Depending on where you live, the law may require us to explain why we handle your information. In general we do so because you ask us to (for example to answer an enquiry, prepare a quotation or review a job application), with your consent (for example when you subscribe to the newsletter or accept the use of your details for employee verification), to protect our websites and business, and to comply with legal obligations.
Employee Verification and our hiring website
When you submit information on our hiring website (currently apply.pacheninternational.com; the link may change after some time), you agree that we may use the information you added there, such as your photo, name, position and Employee ID, for employee verification purposes on our main website.
In practice this means that if you become an employee, your photo, name, position and Employee ID may be shown on our Employee Verification page (/verify) when someone enters your valid Employee ID. The page does not list all employees: details appear only for the Employee ID that was entered. This lets customers, partners and authorities confirm that a person who presents themselves as our employee is genuine.
- Only the details needed for verification are shown. Other parts of your application, such as your documents and contact details, are not displayed on the verification page.
- Your Employee ID is printed on your business card so that others can use it to verify you.
- If your employment ends, or you ask us to, we may remove your details from the verification page, subject to any legal duty to keep records.
If you do not agree to this use of your details, please do not submit them on the hiring website.
Who we share information with
We share information only as far as necessary, with the parties listed below.
Service providers
| Provider | Why we use it |
|---|---|
| Google (Google Sheets, Google Drive, Apps Script) | Stores form submissions, job applications, employee verification records and attached files. Access is limited to authorised staff. Google processes this data under its own terms. |
| Cloudflare | Hosts the websites and protects them. Cloudflare Turnstile is used for spam protection and Cloudflare Zaraz only if we enable it. |
| Calendly | Provides the booking calendar on the Appointments page and processes the details you enter there under Calendly’s privacy policy. |
Authorities and legal purposes
We may share your information with courts, government bodies, regulators, law enforcement and other authorities when the law requires it, when we receive a valid legal request, or when we need to establish, exercise or defend legal rights, protect our users, or protect the security of our websites.
Associated companies
We may share your information with our associated companies, including Chengdu Shuze International, for business, administrative, support and verification purposes connected with the services you asked for or with your employment.
Verification purposes
We may share or display your information to confirm identity, for example through the Employee Verification page, or by confirming an employee’s details to a customer, partner or authority who asks us to verify them.
We do not share your information with anyone for advertising, and we never sell it.
Files you attach
You can attach up to 3 files of up to 5 MB each (PDF, images, Word, Excel, CSV or TXT) to our website forms. Files are saved in private Google Drive folders that only authorised staff can open.
Please send only what is needed for your request, and avoid including sensitive information that we have not asked for.
Cookies and similar technologies
Our website uses only essential storage of its own and a few third-party embeds. For details of what is stored and how to control it, see our Cookie Policy.
International transfers
We are based in China and our service providers operate in many countries. Your information may therefore be processed and stored outside the country where you live. By sending us your information you understand that it may be transferred in this way. We take the steps described in this policy to protect it.
How long we keep information
We keep submissions for as long as needed to handle your request, to keep reasonable business records and to meet legal obligations. Employee records are kept for as long as the person works with us and for a reasonable period afterwards. When we no longer need information we delete it or make it anonymous. You can also ask us to delete your information earlier (see Your rights and choices).
Security and data leaks
We take the security of your information seriously. Our databases use the maximum security measures that we reasonably can: our forms are validated, uploads are restricted by file type and size, spam protection is used, and files and records are kept in private storage with access limited to authorised staff.
However, no website, server or database anywhere in the world is completely safe from attack, and there is always a small chance of a hack or unauthorised access, however strong the protection. For this reason we cannot guarantee absolute security. To the fullest extent permitted by law, Pachen International is not responsible or liable for any loss, leak, theft or unauthorised access to your information caused by hacking, cyber-attacks or other events beyond our reasonable control. You send us information at your own risk, so please share only what is needed.
If we become aware of a data breach that affects you, we will act as the law requires, which may include notifying you and the relevant authorities.
We do not sell your information
Whatever else is said in this policy, we do not sell your personal information to anyone, and we do not rent it or trade it for money. We share it only in the limited ways described in this policy.
Your rights and choices
Depending on where you live, you may have the right to:
- ask what information we hold about you and get a copy;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- withdraw your consent, for example by unsubscribing from the newsletter; and
- object to or ask us to limit certain uses of your information.
To make a request, email info@pacheninternational.com. We may need to confirm your identity first, and we will reply as soon as we reasonably can. Some information we must keep by law, and we may refuse a request where the law allows us to.
Children
Our websites are not directed at children, and our hiring website is for adults only. If you are under the age of majority where you live, please ask a parent or guardian to send an inquiry for you. If you believe a child has sent us personal information without permission, contact us and we will delete it.
Links to other websites
Our websites link to third-party services such as Facebook, Instagram, YouTube and WhatsApp. These open only when you select them and are governed by their own privacy policies. We are not responsible for how they handle your information.
Terms of Use
Your use of our websites is also governed by our Terms of Use, which form part of this policy.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. By continuing to use our websites after a change you accept the updated policy, so we encourage you to review it occasionally.
Contact us
Questions or requests about your information? Contact Pachen International:
- Email: info@pacheninternational.com
- Phone: +86 158 4012 1968
- Address: Room A03, 5th Floor, Building C, Yehai Business Building, Haima 2nd Cross Road, Chengxi Town, Longhua District, Haikou City, Hainan Province (Centralized Office Area)